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Title
Text copied to clipboard!Front Office Executive
Description
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We are looking for a Front Office Executive who will be the first point of contact for our organization. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. As a Front Office Executive, you will be responsible for managing the front desk on a daily basis and performing a variety of administrative and clerical tasks. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful in this role, you should have a pleasant personality, as this is also a customer service role. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Office Executive’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Responsibilities
Text copied to clipboard!- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access
- Order front office supplies and keep inventory of stock
Requirements
Text copied to clipboard!- Proven work experience as a Front Office Executive or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
Potential interview questions
Text copied to clipboard!- How do you handle a situation where a guest is dissatisfied?
- Can you describe a time when you had to multitask effectively?
- What strategies do you use to manage stress in a busy environment?
- How do you ensure the front desk area remains organized?
- What experience do you have with office equipment and software?
